Shipping Policy
Shipping and Processing Timeframe
Our current processing time for orders is 5-7 business days, excluding weekends and holidays. Once your order has been shipped, please allow 2-3 business days for tracking information to be updated in the system. The average shipping time is 3-5 business days, however this could be more depending on delays with the carrier.
Shipping During Warm Weather (Spring Through Summer)
Based on the high temperatures in the Spring/Summer months please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures. We assume no responsibility for melting issues and orders will not be replaced or refunded.
Incorrect Address
If a package is returned due to incorrect address inputted on the order. It is the customers responsibility to pay the item to be shipped back to the correct address. If you choose to have a refund, once we received the returned package we will issue a refund excluding the original shipping cost.
Delivery Issues
We make every effort to get your order to you on time, however once we drop off your order at the carrier, we have no control on delays, lost or stolen packages.There are times when your packages may say delivered but may arrive a day or two later. Please contact USPS if you have and delivery concerns. Lavish Butters is not held responsible or liable for any lost, damaged or stolen packages.
Shipping FAQ's
1. Where do you ship?
Currently we ship to the United States, Canada and United Kingdom. We do not ship to APO/FPO.
International Orders: If there are additional taxes, customs fees or any other fees associated with your order. This will be billed to the customer.
2. Do you ship to PO Boxes?
We do offer shipping to PO Boxes and US-based courier forwarding services.
3. What If my products melt during transit?
During transit and during warmer months, your products are prone to changing textures such as softening or even melting due to extreme temperatures.
If this occurs, prior to opening your jar, place the items in your refrigerator for a few hours to allow them to harden. DO NOT OPEN TO CHECK FOR MELTING BEFORE REFRIGRATION. This can cause spilling which will result in loss of product.
Our hand-whipped process adds tiny air bubbles that increase the volume, just like whipping cream. If a whipped product melts, the air bubbles collapse and the volume is decreased.
So, although the jar was filled to the top initially, there will be less volume in the container (since it has deflated) and the container may actually look half full.
After cooling, a melted Whipped Butter will be the consistency of a body balm and is still a great moisturizer!
If a Sugar Scrub melts due to hot weather, the oil may begin to separate. Just place it in the fridge! As it begins to harden up, give it a stir and place it back in the refrigerator. Once it's solidified and mixed it will be perfect to use!
4. Can I change an incorrect address?
You may email info@lavishbutters.com within 12 hours of placing your order to make any changes to address. Once the 12 hour timeframe has passed, no changes will be made.
5. How do I track my order?
Upon your order being shipped, you will receive your tracking number via email. Please ensure that your email address is correct.
6. Do you offer free shipping?
We do offer free (2-5 day) shipping on any orders over $100 within the United States.
7. My order says delivered but I have not received my package. What do I do?
If this occurs, please contact your local Post Office to resolve this issue. Once your order has been shipped, Lavish Butters is not held responsible or liable for any lost, damaged or stolen packages.
By completing a purchase with Lavish Butters you are agreeing to our terms and policies.